We are dedicated to providing our clients with the highest
quality breast forms. Most forms come with a One Year
guarantee against manufacturer and material defects. Amoena
forms come with a two year guarantee.
Your breast forms should last far beyond the guarantee
if you take good care of them. The silicone is of excellent
quality. The outer membrane is very tough, but can be
punctured.
Exceptions to our Guarantee
The forms are guaranteed against manufacturers defects.
They are not guaranteed against abuse, punctures from
sharp fingernails or mysterious rips that suddenly appear.
They are not guaranteed if you have slept on the forms
and burst them. Our suppliers stand behind their products
but will reject forms that have been abused.
Returning Items for Exchange or Refund
Our policy is to have happy satisfied customers.
If the product is unsuitable, contact us within 7 days of receiving the item. At that time we will issue you a RA (Return Authorization) number and inform you of the return address.
Notice of exchange or cancellation must be received within 7 days of receiving the goods. This notice can be sent via letter, email or fax.
We will exchange the item, or issue a refund, provided that it is returned to us in its original condition, unworn, and with all labels intact.
You must return the goods if you cancel the contract under the Distance Selling Regulations.
Undergarments: We request that undergarments should be tried on over your own underwear. In the interests of hygiene, we may refuse returns where it is obvious that this has not been done.
Breast Forms: Please be sure you want to keep your forms before you use any adhesives or apply an attachable form. Breast forms that have been used with adhesives cannot be returned.
The customer will bear the cost of returning any items for refund or exchange.
For exchanged items, we will pay the cost of shipping the replacement.
For cancelled orders, a refund for the full invoice total (including original shipping costs and taxes) will be issued. This excludes premium charges for express shipping when this has been agreed in advance.
It is recommended that you obtain proof of postage, so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you have received your refund or replacement.
Non-UK customers:
Please mark your package clearly as 'RETURNED GOODS' to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost.
Sorry, No Discounts on Sale Items
CUSTOMER COMMENTS
It is so refreshing these days to get such a fast and efficient service. I was unsure of the type and size I should order. Mark put me at ease straight away and was extremely considerate and helpful.
Best regards,
Di X
Many thanks for changing my order and crediting my account. I look forward to receiving my parcel of "goodies" and look forward to doing business with you again.
Thank you all at The BreastForm Store for such a prompt service,
Graham
I am so pleased! It is without doubt that the telephone advice I was given from your company was spot on and correct. Please be assured I will be spreading the news of your positiveness with other girls.
Thank you once again,
Michelle
I think I said this last time I bought breast forms from you, but, it's still true. The forms are heavenly, and the service was professional and personal at the same time. The Gold Seal breast forms are a spectacular bargain, and amazingly lifelike.
Hugs,
Paula